77 Robinson road #06-02 77 Robinson
65350365
Private clinic – 20th December 4p.m
Service Rated:
****
Kai Xin and Sabrina went to the private clinic at 4p.m. Once we entered the clinic, there are only 3 patients on the waiting list. It was not crowd. We went forward and ask the front desk receptionist, her name is Candy about what are her duties as a front desk receptionist. She replied us with much courtesy and in a polite manner.
The duties:
Next Kai Xin went continued to enquiry about if a women period has not come for 3 months, what are the problems and causes it could be? She was able to answer without hesitation. She asked Kai Xin a few personal question and list out some possibilities. This shows that she got good knowledge. She even recommended Kai Xin to see a doctor to conduct further investigate to find out the main problem. She was very enthusiastic to resolve the problem for Kai Xin. We asked her for the fees to consult doctor, it is $15. Blood test depending on which type ranging from $20- 100 over.
Service Include:
* handling calls and answering all enquires
* Manages appointments for various consultants for various sessions.
* Keep track of bookings for special investigations wards & surgical theaters.
* Handles rescheduling and cancellations.
* Presents multiple user friendly views of appointment dairy.
* Generates detailed reports on correspondence tracking.
* Classifies correspondence into subject address and category.
* Generates reports throwing light on the patient's movement.
* Includes task tracker to schedule all tasks.
* Supports mail-merge facility to send common messages to bulk recipients.
* Has a powerful address bank module that helps to organize all contacts for easy access.
* Provides link to important / favorite web sites.
* Includes event reminder for important activities.
* Incorporates activity logging.
* Collect payment of the medical bill
* Giving out medicine and explaining to patient how and when to use
Attitude: Very good, patience with our enquiry, friendly, stress free, able to comfortable patient tension and worries.
Dress code: green colour uniform (top and skirt)
Attire: Very presentable with the neatly pressed green uniform.
Personal Grooming: All ladies- the hair are tidy up and light make up
Oral or communication skills: There was a bit of Singlish and Chinese mixed together in her speech. Her speaking could be improved with training. But despite her manner of speaking which may not be perfect, her emphasis on the pronunciation of the names English medicine was articulated very clearly.
