50 Bukit Batok West Avenue 3
Singapore 659164
Call Centre: 6355 3000
Service Rated:
***
There are two front desk to spilt out the work and be more organize during peak hours. Walked in the entrance, there is a small front desk which the nurse will do the registration, recording down patience’ IC no and also asked about the reason to seek doctors. Queue number will also be given at the point.
The front desks personal are friendly and show concern about patient. For example, she will show concern like telling me to take care of myself and drink more water or eat more fruits. We felt very please and comfort as most of the clinic We went, the front desk personal just do their job scope without showing their concern to patient.
Later, we proceed to the second front desk, which will wait for our turn.
Second Front desk personal will then asked for the appointment card if have one, will checked about the personal particulars and later will categories the suitable doctor for the patients. We went there very early so there are only a few people there. When it’s our turn, we went there and the lady gives me a warming smile and asks me for my particulars and stuff and she is very polite. We think front desk was friendly.
Service Include:
* handling calls and answering all enquires (First front desk)
* Manages appointments for various consultants for various sessions. (Second front desk)
* Keep track of bookings for special investigations wards & surgical theaters.
* Handles rescheduling and cancellations.
* Presents multiple user friendly views of appointment dairy.
* Generates detailed reports on correspondence tracking.
* Classifies correspondence into subject address and category.
* Generates reports throwing light on the patient's movement.
* Includes task tracker to schedule all tasks.
* Supports mail-merge facility to send common messages to bulk recipients.
* Has a powerful address bank module that helps to organize all contacts for easy access.
* Incorporates activity logging.
* Collect payment of the medical bill
* Giving out medicine and explaining to patient how and when to use
[Last 2 are done BUT at different counters]
Attitude: Both their attitudes was good as they answered our queries and showed concern to the patients.
Dress code: Mostly seen are white color uniform and there are green color also. Ladies with long hair will tie up to a pony tail. Male have to have short hair and neatly combed.
Oral or communication skills: The first front desk auntie speaks Singlish but no Chinese is included. Those are the second front desks are young ladies who speak very fluent and good English. But they spoke a little bit too fast which elderly may have difficulties understanding it. They can try to improve by speaking slower with more emphasis in the pronunciation.
