1. Attitudes
Attitude is a most important attribute in all service.
No matter how well a person is dressed, groomed or speaks, if the front desk staff treats the patients very poorly or badly, the perception received would be unfavourable
2. Oral communication
Proper articulation is important in conversing with customers. This is especially so to ensure that their messages are conveyed clearly. This would include instructions of how to use medicine and understanding of terms of possible treatments needed.
Furthermore, Singapore with her broader base of races, it is important to at least be able to converse in basic proper English
3. Personal Grooming
Personal grooming is especially important for a hospital too, this is because hygiene is essential in institutions such as a hospital or clinic.
4,5 Attire, Dress code
For attributes such as dress code, we find it least important because most services do provide their front desk with a uniform or at most a blazer. And in a hospital, the first impression of the appearance of the front desk will not be as crucial as compared to those of a hotel because there will be others serving the customer/patient during their stay there.
