Singapore General Hospital

Singapore General Hospital – 20th December 2008 3pm

Service Rated:

*****

On the 20th December 2008, we, who were seok cheng and yun xiang went to Singapore General hospital to consult from the doctor of a good health life style. Also due to our past experience SHG had provided an excellent service to the patient and visitor. The day before, we actually called up SGH to book an appointment. The speaker on the phone greeted us and then drop down our details. On that actual day, we took shuttle bus which SGH had provided. We felt very fortunate as we were not familiarizing with the place. After we had dropped the shuttle bus, we approach the front desk receptionist. We were very pleased to say that the staffs there are well trained, polite and greeted us with a smile and lighten our day.

The duties

We continued to seek enquiry from the receptionist. We actually decided doing a check up as Yun Xiang always fall sick due to smoking. We told her that Yun Xiang would like to do a check up and ask how much does it cost to consult a doctor. She smile and replied us “Are you a Singapore and is this your first visit?” we replied “Yes to all”. Then she told us that consultant fee is $35 and the medicine will have to collect from the counter right outside the entrance. As yun xiang was coughing very badly, she gently suggested us to seek for the doctor remedies and told us not overlooks or neglect the illness before it gets worst. So we follow her advice.

Service Include:
* handling calls and answering all enquires
* Manages appointments for various consultants for various sessions.
* Keep track of bookings for special investigations wards & surgical theaters.
* Handles rescheduling and cancellations.
* Presents multiple user friendly views of appointment dairy.
* Generates detailed reports on correspondence tracking.
* Classifies correspondence into subject address and category.
* Generates reports throwing light on the patient's movement.
* Includes task tracker to schedule all tasks.
* Supports mail-merge facility to send common messages to bulk recipients.
* Has a powerful address bank module that helps to organize all contacts for easy access.
* Provides link to important / favorite web sites.
* Includes event reminder for important activities.
* Incorporates activity logging.
* Collect payment of the medical bill
* Giving out medicine and explaining to patient how and when to use

Ther services: Admission Services They help you make arrangements for inpatient admission, including advising you on the approximate length of stay and pre-admission fee estimates. When you arrive at the hospital, our staff will receive you and accompany you through the registration and admission process. Accommodation They can also help you find a hotel or service apartment that best meets your needs and budget, at the Hospital’s corporate rate. Transportation Transfer to the hospital from the airport or hotel, via limousine, ambulance or taxi can be arranged to ensure that you have a smooth connection. Visitors’ Information Should you require information on any service available in SGH, or and other information on Singapore such as entertainment and recreation activities, do call on us. Concierge Services What they offer during your stay in SGH: Interpreters for non-English speaking patients Foreign exchange Laundry service Mail postage and delivery Private nursing service Portering service Business Centre Services including faxing, photocopying and assisting in the extension of visa passes Evacuation/Return to Home Country They co-ordinate with medical assistance agencies to evacuate patients to Singapore for treatment. They also assist with return to home country arrangements.

Attitude: Friendly, patience with our enquiry, friendly, show concern to patient, able to comfortable patient tension and worries.

Dress code: white uniform (top and skirt)

Personal Grooming: All ladies the hair are tied up and applied light make up. They also had neatly trimmed nails. Very hygienic!

Oral or communication skills: Her speaking was fluent and soft spoken. But articulation, use of words and pronounciation was almost perfect. The way she spoke made us feel comfortable talking to her too.

Attire: Very presentable with the neatly pressed white uniform. No sign of sloppiness at all.