Checklist

Front Desk Manager (GENERAL)

This list was used as a guide to compare the services provided by the different hospitality managements because, unlike hotels, there is no definate list from the textbook of the front desk services of a hospital.

• Efficiently carries out all activities of the front desk.
• Manages appointments for various consultants for various sessions.
• Keep track of bookings for special investigations wards & surgical theaters.
• Handles rescheduling and cancellations.
• Presents multiple user friendly views of appointment dairy.
• Generates detailed reports on correspondence tracking.
• Classifies correspondence into subject address and category.
• Generates reports throwing light on the patient's movement.
• Includes task tracker to schedule all tasks.
• Supports mail-merge facility to send common messages to bulk recipients.
• Has a powerful address bank module that helps to organize all contacts for easy access.
• Provides link to important / favorite web sites.
• Includes event reminder for important activities.
• Incorporates activity logging.

Checklist

Compare to see if there are any Differences in Front Desk Duties for the 3 Hospitality Establishments.

Date: _____________

Time: _____________

	Singapore General Hospital	Bukit Batok Polyclinic	Private Clinic
Highlight the Main Duties Carried out by the Front Desk or Concierge Staff

Comment on the Front Desk Staff in these terms:

Rank in Order of Importance	Singapore General Hospital	Bukit Batok Polyclinic	Private Clinic
Attitude towards Guest/Patient
Oral/Communication Skills
Personal Grooming
Attire
Dress Code

Is there any one attribute that is more important than the other? Comment:
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